When things go wrong Sometimes in leading or managing a team we need to give criticism or negative feedback. Not everything can be perfect every time. Sometimes things go wrong. And sometimes that something is down to an action or lack of action by a person or a group of people. First and most important be sure of the facts. Try to find out exactly what went wrong and why. To do this properly you need to have won the confidence and trust of your team. They need to know that you will deal with them honestly, fairly and with compassion. That does not mean that you will never give criticism when it is due. Make sure that your criticism is constructive – it should be about getting things right in the future not about punishment or about scapegoats. It should not be about the personal qualities of people. You are not a parent, a school teacher or a judge in a Court of Law. Dealing with discipline If you think there has been a disciplinary offence then deal with it in line wit
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